“The wise in heart will be called understanding, and sweetness of speech increases persuasiveness” (Proverbs 16:21).

I confess, there were times as a parent when my passion for something caused me to raise my voice to a volume so loud that it precluded the possibility of being heard. By their reaction, I could see that my children were no longer going to participate in the conversation. In an effort to get them “re-engaged,” I would say, “Passion and volume never makes a person right; not even a parent. I still want to hear your side.” In the course of the day, we sometimes have to defuse a tense conversation with a softer, sweeter tone. It’s then we have the best chance of being heard.

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